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At Pause Head Spa, we strive to provide our customers with the highest quality products and the best shopping experience. If for any reason you are not satisfied with your purchase, we are here to help. Please review our return policy below.

Return Period

If an item is eligible for return or exchange the item must be returned within thirty (30) days from the date of purchase listed on the original receipt or gift receipt.

Item Eligibility for Return or Exchange

Items must be returned in a like-new condition in their original packaging. Items that are damaged, unsanitary, dented, scratched, or missing major contents may be denied a return.

Pause Head Spa excepts no refunds or returns of goods, services or vouchers. You are welcome to contact us to re-schedule your appointment, but please note that once the purchase has been made, you will not be eligible for a refund.


  1. Services rendered cannot be refunded

  2. No refunds will be made for a no show of any reservation.

  3. We will gladly refund or exchange unused products, if you return the product with receipt within 7 days of purchase. Products can only be refunded if unused and in its original packaging.

  4. For online order returns, shipping charges will not be refunded. It is your responsibility to pay and arrange for shipping the product back to us if you are returning an online purchase.

  5. Gift card orders are not exchangeable nor refundable.


Refund method and timing

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.

For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.

Damaged, defective, or incorrect items

If you receive a product that is damaged in shipping, defective, or is not the product you ordered, please return it during the thirty (30) day return and exchange time to Pause Head Spa and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time, please call us for special instructions at 03-6211 5657

Returns lacking proof of purchase

Reimbursements on returns lacking proof of purchase with a receipt may be denied or limited. 

Return Labels

Our company will provide return shipping labels solely in cases where you have received an incorrect item. In such instances, we will cover the cost of return shipping. However, for all other scenarios, including returns or exchanges from orders made through our website, the shipping expenses for returning the item will be paid by the customer.

We reserve the right to limit or refuse returns or exchanges.


Above Policies subject to updates and changes from time to time.

We appreciate your understanding and thank you for shopping at Pause Head Spa. If you have any questions or concerns about our return policy, please contact us at:

03-6211 5657or

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